Charging a handling fee for refunds
Question
I would like to find out with regards to refunds.
If a customer purchases 500 bricks and it is loaded with a forklift/hand. When the customers returns the goods, it requires manual labor to offload and palletize.
Please advise, would it be permissible to charge an offloading fee?
Answer
It is not permissible to charge the customer a fee for offloading the returned bricks. If a fee is charged, it will not be permissible and it will be regarded as interest.
And Allah Ta'ala (الله تعالى) knows best.
- Answered by
- Mufti Zakaria Makada
- Checked & approved by
- Mufti Ebrahim Salejee (Isipingo Beach)
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